Posted on

Water Heaters Do Not Use Notice

Morco Products Limited have issued a notice to discontinue using their open flued water heaters which were sold between 2018 and 2023.

It is critical that these heaters are no longer used, the gas supply isolated, and that they are taken out of service immediately.

The model numbers of the affected heaters are Primo6, Primo11, EUP6 and EUP11. If a heater bears one of the aforementioned model numbers on the appliance serial plate, then it may no longer be used.

As advised by the CCPC, In the case that an affected heater has been resold, Article 10 (4) of Regulation (EU) 2016/426 requires that the seller notifies the purchaser of the do not use notice from the manufacturer.

The next steps

The manufacturer, Morco products Limited are offering a refund or replacement.

This information is correct at 14/01/2025.

  • Option 1 Refund

This refund is immediately available to those who currently own one of the affected heaters, which is installed and in service to date.

  • Option 2 Replacement

Currently the manufacturer is stating that they will offer a replacement heater and arrange installation. Please be advised that Morco cannot currently offer a time that the replacement will take place as currently they do not have replacement heaters. Please be aware that this may well be in the distant future, in which case option 1 may be preferred if a replacement is required immediately.

Please proceed by visiting www.morcoproducts.co.uk and follow the steps.

If option 1 above is chosen, we have water quality water heaters from a European manufacturer immediately available from our stock. We are offering these at discounted prices to those who have received a refund from Morco.

If you wish to avail of a quality water heater at a discounted price then please call us on 021 601 0766

The notice on the Competition and Consumer Protection Commission website can be found by following https://www.ccpc.ie/consumers/product_recalls/product-safety-information-notice-on-morco-gas-water-heaters-2/

Please follow and like us: