We endeavour to despatch all orders received before 12 noon on the same day for next working day delivery. In exceptional circumstances, such as extreme weather or unprecedented peaks, delivery may take longer. You will receive an email containing a tracking number when your purchase has been shipped.
We offer free shipping on orders to the Republic of Ireland and Northern Ireland, which are greater than €100 Inc. VAT. For orders under this amount carriage is charged at €7.50 Inc. VAT. For orders outside of the island of Ireland please contact us.
Delivery addresses will have to be attended to obtain signatures. In the event that the delivery address that you provide is unattended, the courier should leave a card to let you know they tried to deliver. They will usually try to deliver again the next day, after which goods will be returned to sender.
Returns and Refunds
Goods may be returned within 14 days from the invoice date for a refund accompanied by the invoice, payment receipt, and our return form, upon inspection that goods were not fitted, used, removed from their sealed packaging where applicable, in their original packaging and resaleable. The card used for payment will be credited less carriage charges incurred, within 5 working days of receipt of items returned. The purchaser is responsible for the carriage and carriage costs of returning product. Goods Returned may be subject to a 15% restocking fee.
Terms and Conditions
Making a purchase
Browse our shop and add the product and the quantity required to the shopping cart and proceed to checkout. Enter the credentials required to process your purchase, payment can be made using Visa or Mastercard. Upon purchasing you will be sent a confirmation email and another email when your order has shipped.
Payments are processed securely using Sage pay. We are PCI Compliant. We do not store card information, your card information is handled only by the authorised Sage Pay payment provider.
Goods not received within 2 working days of receipt of an order shipped email must be reported not later than 3 working days of the order shipped email, in order for us to investigate items lost in transit. Goods received damaged, shortfalls or incorrect items must be reported within two working days of receipt. Please direct any queries to email@example.com
A signature obtained by our courier is proof of delivery.
We will offer a repair or replacement if possible, otherwise a refund, for defective items, within 12 months of purchase, unless otherwise stated. Defective items are subject to inspection and testing prior to repair, replacement or refunds. In some cases, inspection and testing will have to be carried out by the manufacturer, which may take some time. Repairs, replacements or refunds are offered where the product has not been misused or damaged outside of normal operating conditions. Appliance product items returned will have to be accompanied by a Registered Gas Installer commissioning certificate. Items purchased do not have a labour warranty. Compensation for any consequential losses will not be considered.
Your details provided are used only to process your order, for the purpose of delivery and to maintain your account, outside of this your data is never knowingly disclosed to any third parties. If details are voluntary provided through postal correspondence, email correspondence, over the telephone, through forms on any of our websites or by registering an account on our website, these details are stored on our servers. We take responsible data security precautions and your data is never knowingly disclosed to any third parties. We do not store credit or debit card information.